Question and Answers

Can I use my old user ID and password to IBX Marketsite?

Yes, it is the same login. But if you are a new user, please contact IBX support if you have not received your new log in credentials via email.

Will the upgrade to SOM 3.0 cost me money?

No. But you will have to attend the supplier training sessions. To find out more about the various training sessions that we provide, please click here for Registration for IBX Supplier Order Management 3.0 seminar

Can the supplier print multiple PO's at the same time and how?

Mark the PO's that you would like to print on the first page when you access SOM and print. And you can print multiple PO's at the same time.

What languages will the system have in the user interface?

English, German, French, Swedish, Norwegian, Finnish and Spanish.

At the login screen, there is no link to automatically get a new password if you forget it?

Known Error MS-20. If you forget the password, please contact IBX Service Desk.

How do I turn off the email notifications?

Login to IBX Supplier Order Management and enter your personal settings and select "no" on email notifications.

Can the supplier add additional cost before they send the invoice, and can you specify how.

You can add additional cost and that is done by clicking on the invoice button, click on additional charge and add the charge.

Can I, as supplier, change a order/price?

Please contact the buyer who can send a change order.

Can we leave a message to the buyer?

Yes, you can leave a message under comments.

Which four options do I have to receive email notifications regarding new orders?

A1: Login with your already existing user ID and receive all the order notification emails to your personal email inbox (this is default in IBX Supplier Order Management 3.0).

A2: Login with your already existing user ID and turn off the email notifications (this will be conducted under the settings tab).

A3: Login with your already existing user ID and change the email address in IBX Marketsite to the “filter email” address (this is usually the common inbox for your company).

Please note that all email notifications will end up in this inbox and not in your personal inbox.

A4: Login with the new user ID that we will create for your company in combination with Go Live. This new user ID is connected to the “filter email” address you had in the former version of Supplier Order Management.

Can all suppliers send credit invoices?

Yes they can, but not all buyer support that function.

How many email notification filters can I activate?

Notifications are allowed for a maximum of 3 filter views

Only the email notification function for the customer and zip code filters are activated although many more appears in the drop down list?

This was the functionality implemented in 2011 R1. The notification for the other filter options will be activated in a future release.

For which filters in the view settings are you today able to activate the email notification option, to receive an email every time you receive a new order?
Customer and Zip Code

Why am I receiving purchase order email notifications to my personal email address?
Your user account in IBX Marketsite has been updated with access to the new version of Supplier Order Management.

I don’t wish to receive the order email notifications. What can I do?
Log in to IBX Marketsite and select Supplier Order Management. Under “Settings” you can turn the order and invoice email notifications off.

I don’t understand why I get the e-mail notifications sent to my personal email address, because as far as I know, I haven’t got a user account in IBX Marketsite at all.
As an employee in your company, an account may have been set up for you even if you don’t use it much. In this case, please contact the Service Desk and they will provide you with your log in details.

My company has just got access to Supplier Order Management. Why do old completed orders appear with status “New Orders”?
This is something that happens when the migration from the old Order Management to the new Supplier Order Management is running. Please, don’t use the new version before IBX has informed you to do so. 

Our department wants to see orders and/or invoices meant only for us. We don’t want to see orders and/or invoices meant for the other departments in the company. What can we do?
If you only want to see orders or invoices that fulfill certain criteria or field, you can create your own view for this. Select the “Order” or “Invoice” tab and click on the “Advanced Search” link. Select the field or criteria you wish to see and click “Apply” to see the result. To save the view, click on ”Save View”. Once you have saved them, your chosen Views will show up in the column to the left, beneath the list of order statuses.

Why am I receiving two email notifications for the same order?
While the migration from the old Order Management to the new Supplier Order Management is still going on, email notifications for the same order will be sent from both versions.  This will stop when the migration is completed.

Why does an order go to status “In progress” after we have accepted or rejected it?
An order is not “Completed” until it has been fully invoiced. If your company doesn’t use Supplier Order Management to invoice orders, you can manually change the order status yourself. Select the “Order” tab and click on the order number to see order details. Select “Mark as complete” in the “More action” drop down list and select the “Execute” button. Confirm the action. 

I have received an email notification in my inbox, but I don’t know what to do to find the order. What can I do?
Log into IBX Marketsite and choose Supplier Order Management. You can search for the ordernumber in the search field to the upper left, or you can find the order in the box “New/Changed” underneath the search field. Once you have found the right order, click on the ordernumber to see the details. If you don’t know your username or password  for IBX Marketsite, please contact the Service Desk and they will provide you with your log in details.

Issue PRB592 – Security violation when accessing Supplier Order Management
Due to the recent migration of Supplier Order Management 2.0 to the current version, some migrated user might get an error when trying to access Supplier Order Management 3.0.
This appears when the user clicks the “Supplier Order Management” link in the Workspace tab. The error message that is presented is En överträdelse av applikationens säkerhetsregler har skett/ Security violation has occurred.
This issue is related to a component of the platform that is scheduled to be exchanged during the next release.
The majority of users are not affected by this but if you are, please contact IBX Service Desk to have your account updated

Differences between SOM 2.0 and SOM 3.0